Shipping & Returns

SHIPPING COST

Automatically calculate the shipping cost of your order with our shipping calculator (on the shopping cart page prior to checkout).

FREE SHIPPING

Free standard shipping is available on all Canadian and US orders over $150 CAD (before taxes).

Ricardo Cavolo processes orders on weekdays (Monday through Friday, excluding holidays). Although most orders will be shipped out within 3 business days or less, please allow up to 5 business days. You will receive an e-mail confirmation with tracking information once your order has shipped.

Estimated shipping time based on Canada Post’s 2017 Delivery Standards:

CANADA

Expedited Parcel: 2 to 9 business days from ship dateRegular Parcel: 1 to 7 business days from ship dateXpresspost: 1 to 2 business days from ship datePriority: Next day delivery from ship date

UNITED STATES

Estimates excluding customs

Small Packet USA Air: 5 to 8 business days from ship dateTracked Packet USA: 4 to 7 business days from ship dateExpedited Parcel USA: 4 to 5 business days from ship dateXpresspost USA: 2 to 3 business days from ship datePriority Worldwide: Next business day from ship date

INTERNATIONAL

Estimates excluding customs

Small Packet International Surface: 4 to 12 weeks from ship dateSmall Packet International Air: 6 to 10 business days from ship dateTracked Packet International: 6 to 10 business days from ship dateXpresspost International: 4 to 9 business days from ship datePriority Worldwide: 2 to 3 business days from ship date depending on destination

The estimated shipping time may be subject to delays due to customs, destination, and national holidays. We ask that you please allow up to 10 business days for parcels with tracking, and 20 business days for parcels without tracking, before contacting us in regards to your order. If you have yet to receive your order within this timeframe or your estimated delivery date has passed, please contact us at orders@ricardocavolo.com and we will advise Canada Post.

Ricardo Cavolo is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Please note: We do not deliver to APO/FPO addresses or P.O. boxes. Ricardo Cavolo is not responsible for any lost, stolen, or damaged shipments.